Dear Grace neighbors,
Pat reached out to our community manager at Tolley for answers to your questions regarding arrears from Sunday’s HOA meeting.
Q: Can payments or late fee payments be made at your office?
A: Payments cannot be made in the office. Checks need to be mailed to our lockbox. (make sure account number or property address is on the check)
Grace by Windsong PO Box 1088 Commerce GA 30529
Q: Is PayPal an option of payment?
A: Unfortunately, PayPal and services like it are not accepted.
Q: One homeowner tried to set up ACH previously & was told that this was not an option. Is ACH available, if so, how to set it up?
A: ACH is definitely an option; I have attached the blank form if you’d like to share it. They can send the completed form with a VOIDED check either to me or to [email protected]
Note: The Board has the blank ACH form. We can provide you a form if you want to change to this payment method.
Q: Our monthly fee will increase by $20.00 as of 1/1/25. We need to ensure that those that have ACH currently have the new amount of $240.00 debited from their accounts.
A: ACH payments automatically adjust to the new fee that is entered into CINC.
Q: How do you determine when a payment is received?
A: Mailed payments are marked paid the day that they are received in the lockbox.
We hope this helps to answer your questions pertaining to our monthly payment process.